LobbyGuard Visitor Management FAQ
Below are some common questions asked about
LobbyGuard. If you have a question that is not listed below, please
submit your question via our support page
LobbyGuard Software
LobbyGuard Hardware
LobbyGuard Support and Maintenance
LobbyGuard Software
What are the software features of
LobbyGuard?
Please view the LobbyGuard
feature list
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What is the price of the software?
Please
view the LobbyGuard pricing page
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Can I use LobbyGuard to track employee time and attendance for my
employees or faculty?
Yes LobbyGuard tracks sign-in and sign-out time for your employees,
faculty, volunteers, contractors, and anyone else you wish to track for
time and attendance. A full array of time and attendance reporting is
available, including administrative utilities to correct and modify time
in/out. LobbyGuard can also take a photo of the employee during
sign-in/sign-out, preventing issues with buddy punching where one
employee signs in for another.
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What reports are available through LobbyGuard?
One of the most valuable features of LobbyGuard is the report tool that
allows you to view the statistics and other information on visitor
traffic in your facility. All of the report are available via the web,
meaning you can access important information from anywhere with only a
PC and a web browser. The following are broad report categories that are
included with LobbyGuard. There are too many reports to list on this
page. If you would like to know about a specific report or you have a
specific reporting need, please submit your question via our
support page
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Visitor Traffic View visitors currently signed in and the visitor
archive, showing visitor traffic across any date range in the past.
Choose visitors by visitor type, e.g. employee, parent, contractor, etc.
View traffic by destination, e.g. visitors who have visited with a
particular employee, etc.
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Time and Attendance View time in/out and total time in the building
for any date range, for a particular employee or a group of employees.
Calculate total hours instantly. Display photos with sign-in/sign-out
records.
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Individual Visitor Information View a particular visitor's traffic
history in the building, including destination, time in/out, photo, and
driver license information.
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Traffic Analysis View traffic volume (number of visitors) across a
given day/date range/time range. Instantly see your busiest and
lightest traffic levels.
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Can LobbyGuard integrate with other software?
Yes. LobbyGuard can integrate with other applications, such as
student information systems, corporate HR packages, and numerous other
applications. Depending on the integration necessary, additional
development charges may apply. For more information, please submit your
question via our support page
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How does LobbyGuard's background checking work?
LobbyGuard is able to provide instant background checking on all your
visitor traffic against the national sex offender registry. In addition,
LobbyGuard can also check against your own list of individuals who are
not allowed in the building, also known as your Red Flag list. You can
turn these features on or off depending on the needs in your facility.
It works as follows:
When a visitor signs in, LobbyGuard runs the visitor record instantly
against the database of sex offenders and the facility Red Flag list. If
a match is made, the visitor does not receive a normal visitor badge
instead, the visitor will receive a printed badge that states VOID and
instructs the visitor to hand the badge to a facility employee. At the
same time, LobbyGuard can instantly notify appropriate personnel via
email or phone message that a match has been made against the list of
unwanted visitors. The void badge contains a record ID# that is used by
a facility employee to look up the matched record on the LobbyGuard.com
web site, from any web-enabled PC or from the kiosk itself. This will
display all information available on the unwanted visitor, including
photo, name, date of birth and last known address, as well as other
physical characteristics including scars, marks and tattoos. This
information will provide all that is needed to verify that the visitor
signing in is or is not a person who should not be on your campus or in
your building.
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 How does LobbyGuard Visitor Registration work?
Another key benefit to LobbyGuard is the ability to register frequent
visitors. Using this feature, visitors can choose to register
themselves after signing in. The visitor will then be issued a
LobbyGuard Frequent Visitor Pass, which can be attached to a key ring.
The pass is hard plastic and contains a unique bar code that identifies
that visitor. On subsequent visits, the visitor simply waves the
Frequent Visitor Pass in front of the LobbyGuard bar code scanner to
sign in and out. This allows the visitor to quickly, instantly and
accurately sign themselves in and out of the facility and allows visitor
traffic to flow much faster in your front office or lobby.
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Does LobbyGuard require a network connection, or an internet connection?
No. The LobbyGuard Kiosk unit can run stand-alone, free and clear of any
internet or network connections. Providing an internet connection can
offer additional benefits, including more responsive support from
LobbyGuard, instant and trouble-free updates to the software, and access
to the LobbyGuard reporting and other features via a web browser.
However, the product was designed to work stand-alone and provide
effective visitor management without the need for a data connection.
The LobbyGuard Web software does require an internet connection, as
it is a hosted application that runs on the web browser. For more
information on both the LobbyGuard Kiosk and the LobbyGuard Web
software, visit our product feature list
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Can I customize the questions that LobbyGuard asks a visitor during
sign-in?
Yes. LobbyGuard includes an administrator utility that allows features
and questions to be enabled or disabled. A great deal of customization
is possible using the included software. If there are additional
specific questions or customer inputs you would like to include,
LobbyGuard Solutions is able to build a custom template for your needs.
If you are interested in more information, please submit your question
via our support page
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What about high-traffic environments? Will LobbyGuard cause a traffic
jam?
No. LobbyGuard can handle any volume of traffic you have at your
facility. Through the use of the LobbyGuard Frequent Visitor Pass, your
visitors can sign in and out of your facility in just a few seconds. If
you are experiencing very high visitor traffic, in excess of 150
visitors a day, you can add additional LobbyGuard kiosks to better
handle the volume.
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 What does the LobbyGuard visitor badge look like? Can it be customized?
The LobbyGuard visitor badge can be printed for each visitor that signs
in to your facility. It provides an instant, photo-based identification
of every visitor in your building, and it also serves as proof to your
employees that the visitor signed in using LobbyGuard when they entered
the building. The badge also contains a bar code that is unique to that
visitor; all the visitor needs to do to sign out of the building is wave
the badge in front of the LobbyGuard bar code scanner. The standard
LobbyGuard badge is pictured below; any of the items on the badge can be
customized to your particular needs. In addition, the badge can be
printed on a number of styles of paper, including peel-and-stick name
badges, card stock for insertion into a lanyard, and even self-expiring
badges that turn bright red in color after 24 hours.
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LobbyGuard Hardware
What is the LobbyGuard Kiosk?
 The kiosk is the hardware used to run the LobbyGuard software. It
provides an aesthetically pleasing appearance and the strong impression
of a serious security measure e on the part of your building or
facility. The kiosk is an attractive, all-in-one unit that includes the
following hardware components:
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Integrated camera with built-in tilt control
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Speakers for audio prompts of the visitor inputs
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Touchscreen for use by visitor to sign
in / out
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Badge printer for printing visitor badges
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Bar code scanner for scanning visitor badge bar codes for easy, quick
sign-out
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Driver license scanner for scanning
licenses from all 50 states and extracting name and date of birth
for faster sign-in and accurate background checking
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Integrated PC with 1GB RAM, 80GB hard
drive and complete cooling system
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Windows XP Pro installed
The kiosk ships with a USB mouse and keyboard for use by administrators
when needed. LobbyGuard also offers an optional swivel base for the
kiosk.
Additional pictures of the kiosk can be found at
http://www.lobbyguard.com/kiosk
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What are the dimensions of the kiosk?
19W x 24H x 15L
The kiosk weighs 40 pounds. It was designed to fit securely on most
countertops. It can be bolted to the counter or tabletop surface.
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What is the warranty on the hardware?
The kiosk unit carries a one-year warranty on all parts and labor.
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What do I do if there is a hardware failure?
If within the one-year warranty period, LobbyGuard Solutions will pay
for return shipping to the kiosk manufacturer where your kiosk unit will
be repaired at no charge and returned to you immediately. In most cases,
this means swapping out the kiosk hard drive, placing it in a new kiosk
and getting the new kiosk to you immediately. If you are outside the
warranty period, there will be a standard labor and parts charge for any
repairs performed. You will be provided a cost estimate prior to any
work being performed.
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What are the costs of the visitor badges, and where do I purchase them?
LobbyGuard Solutions sells the visitor badges on the LobbyGuard.com web
site. Each roll of badges contains 250 badges. The current price for the
badges can be found at
http://www.lobbyguard.com/supplies/
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What are the costs of the LobbyGuard Frequent Visitor Key tags, and
where do I purchase them?
The Frequent Visitor key tags are also available for purchase directly
through LobbyGuard's web site. Visit
http://www.lobbyguard.com/supplies/
LobbyGuard Support and Maintenance
What kind of support is offered with
LobbyGuard?
In addition to the hardware warranty and support listed above,
LobbyGuard offers the customer a Support and Update Contract. This
provides the customer with one year of remote support
assistance, a unique feature of LobbyGuard that allows the LobbyGuard
tech support staff to take control of the kiosk and address any issues,
at your request. In addition LobbyGuard will provide the customer with a
full year of updates to the software. In addition the customer will
receive all new versions of the kiosk software at no additional charge,
and will gain access to the LobbyGuard background database services.
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What about software updates?
If your LobbyGuard kiosk is connected to the internet, all updates to
the kiosk are automatic and run in the background. Otherwise, updates
can be downloaded from our web site and installed manually by your
administrator.
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Should I
power off my kiosk at night?
Yes! Like any other computer system, the easiest way to extend the life
of your kiosk is to power the system down overnight at least once a week
or over the weekends. This will ensure that your LobbyGuard kiosk gets
the rest it needs to continue serving your visitors for years to come.
Simply flip the power switch located on the rear of the kiosk, just
above the power cable. When you power on the kiosk, the LobbyGuard
software will start automatically without any user intervention.
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Can I
customize the welcome screen?
Yes! You can easily replace the generic welcome screen with your own
logo and message. You can even include streaming audio and video! You’ll
need to create a 700x768 Macromedia Flash file entitled “welcome.swf”
and place it into the following directory on the kiosk: C:\Program
Files\Lobbyguard\Flash\
When prompted, choose “yes” to replace the existing “welcome.swf”. We
strongly recommend making a backup of the existing welcome file before
replacing it.
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Can I
have a welcome screen custom made?
Yes! We can make a simple design with our “please sign in” stop sign
design, your logo, and your organization name. To see an example and
receive more information, please visit our custom screen page
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