Open the door to the printer compartment (see below) and you will see a sticker on the inside of the door with the serial number.

back to How to locate your LobbyGuard Product Serial Number

back to How to locate your LobbyGuard Product Serial Number

back to How to locate your LobbyGuard Product Serial Number

Open LobbyGuard Assist and click the “?” button in the top right corner of the screen. You will see the following:

back to How to locate your LobbyGuard Product Serial Number

Click for larger version

To remove the monitor, do the following:

1. Power down the kiosk and place it monitor-down on a towel or other soft surface.

2. Open the rear access panel using the key.

3. Unplug the 3 cables that are attached to the monitor. We do not need the cables returned.

4. There are 2 screws at the top of the monitor and 2 at the bottom that hold the monitor in place. Remove these screws, place them in a sealed pouch, and securely tape it to the inside of the kiosk for storage until the replacement touch-monitor arrives

Note: Please remember to press in the power button on the back of the new touchmonitor after installing it. A new monitor will not power on, even after connecting the cables, until you press the small power button that is located on the top rear of the monitor.

Follow the instructions below. If at any time you need assistance please call (866) 905-6229 option 2 for LobbyGuard Technical Support.

THE PRINTING OF A VOID BADGE DOES NOT AUTOMATICALLY EQUATE TO THE VISITOR BEING A REGISTERED SEX OFFENDER OR ON THE RED FLAG LIST.

STEP 1: Open the LobbyGuard Administrative Utility from your PC

Most users can access this application from the following web site: http://admin.lobbyguard.com

You will need login credentials, which should have been provided to you during installation and training. If you do not know how to access this application from your web browser, please refer to section titled “Accessing the Administrative Utility from your desktop” in the LobbyGuard User Guide. This guide is available for download at www.lobbyguard.com/support.

STEP 2: Access the visitor record in the Failed Background log

Click the section labeled “FAILED BACKGROUND” located under the VISITORS tab, as shown below:

STEP 3: Verify the visitor information against the offender information

Information on the visitor is shown in the red bar at the top of the page and information on offender matches appears below in grey. “Red Flag” matches appear below the “Red Flag List” icon and matches to the Sex Offender

Registry appear below the “LobbyGuard Sex Offender Registry” icon. Complete information is provided for the visitor and offender records, including name, date of birth, address, photo, and height/hair/eyes.

In the example above the screen shows a visitor that failed a background check for both a Registered Sex Offender and against the Red Flag list. The failed background check can now be validated by comparing these elements and determining if the visitor is a “Match” or “Not a Match” to the registered sex offender or Red Flag Entry. If further information is needed for a match of a registered sex offender, the “National Offender Search” link located above the “Match” button can be selected on the offender record. This will open a new web page to the National Sex Offender Registry located at www.nsopr.gov for further comparison if necessary.

If the visitor IS NOT the offender in question, click the button labeled “Not a Match”. This button should be selected in the event of a false positive; i.e. where the offender record and the visitor record are not the same person. If there is more than one offender record that does not match this visitor, you must select “Not a Match” for each such record.

If the visitor IS the offender in question, click the button labeled “Match”. It is important that your facility have procedures in place for handling this scenario. These procedures should include who is to be notified and what proper steps should be taken. The “Match” button should be selected when a positive match is verified, i.e. when the visitor is determined to actually match an offender record.

Notification

In the event of a failed background check, LobbyGuard can send notification to appropriate personnel of your choice, such as local police, administrative staff or security personnel. Notification is automatically sent as soon as LobbyGuard fails a background check on a visitor based on the information in the Rules tab; for more information see the section labeled “Rules” in the LobbyGuard User Guide, available for download at www.lobbyguard.com/support

LobbyGuard products efficiently collect all the necessary documentation regarding visitor control and access records compliance to CJIS Security Policy for visitors.

In order to protect Criminal Justice Information, the CJIS security policy v5.1 integrates various directives and recommendations describing minimum security requirements to ensure continuity of information protection.  The CJIS security policy applies to all entities with access to, or who operate in support of FBI CJIS Division’s services and information and to those entities engaged in the interstate exchange of CJIS data. Included in this policy are specific mandates regarding the information included in visitor access records for all persons entering a physically secure location.

To view the entire CJIS security policy click here: www.fbi.gov

LobbyGuard automates the collection and storage of visitor activity and welcome guests to secure environments.  Easy to use, visitor check-in procedures create secure visitor access records which are available for review by designated officials within the agency anytime, anywhere.  LobbyGuard can quickly bring your visitor policy into compliance with CJIS security policy v5.1 requirements for visitor control and access records.  The FBI mandates all agencies be in compliance by 2014.  To view transition requirements click here: www.fbi.gov

Get started today!  Find out how to put LobbyGuard’s experience monitoring visitor activity and creating access records  to work for you.

A new feature was introduced in LobbyGuard Version 4.3. This feature allows users of the Administrative Utility to quickly identify users who have changed information during the sign-in process. These visitor records will appear in Red Text in the Signed In and Signed Out Logs.

Resolution

• Log onto the Administrative Utility.
• You may see some Visitor Records which appear in red. (See Image 1 below).
• This simply means that the visitor changed either their date of birth or name during  the sign in process.
• This does not indicate that the user has been flagged by either a background check or red flag list.
• In the image below, John Doe  appears in red. You can view the full visitor record by clicking the View link.

Image 1- Visitor Log

Additional Information

The LobbyGuard Administrative Utility is web-based software that can be accessed from any PC on the internet. Since it is web-based, it does not require any installation to run – it is accessed via a web browser, just like any other web page. This means you have access to your visitor records, reports and other information from anywhere in the world. This article will describe the basic features of the Administrative Utility.

Resolution

The Administrative Utility provides the following features:

• Visitors – View complete details of visitors to your building, including those who have been flagged by the LobbyGuard Background Check.
• Registered Visitors –Use this section to manage those visitors carrying a LobbyGuard Frequent Visitor Keytag.
• Scheduled Activities – Schedule upcoming appointments directly with LobbyGuard and send notifications to your scheduled visitors via email. Create “events” to handle large numbers of visitors in a very short period of time.
• Time and Attendance – Modify the time a registered visitor has signed in/out in order to generate an accurate time and attendance report.
• Rules – Create and control Trigger Event and Action rules for your LobbyGuard station; for example you can create a ‘rule’ that tells LobbyGuard to notify a certain group of individuals when a background failure occurs during sign-in.
• Administration – Change workflow settings for various visitor types and other settings for your LobbyGuard station.

Additional Information

How Do I Log On to the Administrative Utility?