A new feature was introduced in LobbyGuard Version 4.3. This feature allows users of the Administrative Utility to quickly identify users who have changed information during the sign-in process. These visitor records will appear in Red Text in the Signed In and Signed Out Logs.

Resolution

• Log onto the Administrative Utility.
• You may see some Visitor Records which appear in red. (See Image 1 below).
• This simply means that the visitor changed either their date of birth or name during  the sign in process.
• This does not indicate that the user has been flagged by either a background check or red flag list.
• In the image below, John Doe  appears in red. You can view the full visitor record by clicking the View link.

Image 1- Visitor Log

Additional Information

Resolution

Additional Information

The LobbyGuard Administrative Utility is web-based software that can be accessed from any PC on the internet. Since it is web-based, it does not require any installation to run – it is accessed via a web browser, just like any other web page. This means you have access to
your visitor records, reports and other information from anywhere in the world. This article will describe the basic features of the Administrative Utility.

Resolution

The Administrative Utility provides the following features:

• Visitors – View complete details of visitors to your building, including those who have been flagged by the LobbyGuard Background Check.
• Registered Visitors –Use this section to manage those visitors carrying a LobbyGuard Frequent Visitor Keytag.
• Scheduled Activities – Schedule upcoming appointments directly with LobbyGuard and send notifications to your scheduled visitors via email. Create “events” to handle large numbers of visitors in a very short period of time.
• Time and Attendance – Modify the time a registered visitor has signed in/out in order to generate an accurate time and attendance report.
• Rules – Create and control Trigger Event and Action rules for your LobbyGuard station; for example you can create a ‘rule’ that tells LobbyGuard to notify a certain group of individuals when a background failure occurs during sign-in.
• Administration – Change workflow settings for various visitor types and other settings for your LobbyGuard station.

Additional Information

How Do I Log On to the Administrative Utility?

Resolution

Additional Information

What is the Administrative Utility?

In some cases you may wish to unregister an issued Registered Visitor Keytag. This FAQ details the steps required to perform this action.

Resolution

• Log onto the Administrative Utility.
• Go to the Registered Visitors Tab.  (See Image 1 below)
• Click the View link to the right of the visitor you would like to unregister. This will open the Registered Visitors Detail Page. (See Image 2 below)
• Simply select the button labeled Unregister. (See image 2 below)
• When you select Unregister you will be prompted with a dialog “Are you sure you want to unregister this visitor?“. Click OK to continue or Cancel to abort the process.

Image 1- Registered Visitor Log

Image 2- Registered Visitor Details

Additional Information

Some more stuff

LobbyGuard Kiosk Label Printer

Summary

Loading Visitor Badges is a very simple process. This FAQ will provide a step-by-step guide to changing badges.

Resolution

Follow these instructions to load a new roll of badges in the printer:

• Pull the side door open by the printer. It is held in place with a magnetic enclosure; pull ing the door from the top will open it and expose the printer (see image below).
• Remove the printer from the kiosk and lift open the top of the printer to expose the spool that holds the roll of visitor badges.
• Detailed instructions for replacing the roll of badges are located inside the printer. Refer to these instructions for information on replacing the roll of badges.
• Place the printer back into the kiosk. Make certain the two cables
  that connect the printer to the kiosk are still connected to the
  bottom of the printer.

Additional Information

Whether you implement the LobbyGuard Kiosk, an all-in-one self-service product, or the LobbyGuard Assist product that runs on your existing PC, you can be sure that the thousands of visitors, parents, volunteers and faculty are approved and safe to visit your campus.

LobbyGuard offers dozens of features including:

• Staff and Visitor-Approved
  Your front desk personnel are often pressed for time while juggling various responsibilities. LobbyGuard school visitor security systems requires less staff involvement than any other product. Because every minute counts for your visitors, sign-in with LobbyGuard is easy and can be completed in mere seconds. LobbyGuard is field-tested and approved by more than 300,000 visitors every week.
• Instant Background Checking
  LobbyGuard performs instant background checks on all school visitors against national sexual offender databases. You can even enter your own customized list of names to keep out known gang members, drug dealers, suspended students, and other unwanted guests. LobbyGuard immediately alerts appropriate personnel if a match is made.
• Volunteer Tracking
  Track and record valuable and important volunteer hours. LobbyGuard provides instant access to Volunteer Time and Attendance reports for your school from anywhere on the web.
• Late Student Arrival / Early Student Dismissal
  LobbyGuard quickly records late student arrival and early dismissal and provides a “late pass” when needed. Reports on student hours and tardiness are just a click away. LobbyGuard’s multiple export options make it easy to import this data into your Student Information System, reducing your school’s labor costs.
• Custody Issue Management
  LobbyGuard keeps a digital record of any parent picking up and dropping off a child attending your school. Tracking custody issues has never been easier.
• Unparalleled Customization Options
  We understand that your school is unique. LobbyGuard arrives ready for use in your school, or take advantage of the many features available to customize the product. LobbyGuard provides you the maximum flexibility to determine how visitor management will work in your school.

Pricing and purchase options are available to fit any budget.

Testimonials

The Lobbyguard Kiosk has saved us time while keeping our students safe!  It allows us to manage our large list of “red flag” adults from parenting plans and/or restraining orders, keeps track of our volunteers and their hours of service, and the sex offender registry scanning adds a level of security that makes our entire school community feel safer.  The Lobbyguard’s amazing features have been able to free up our office staff to do other things, making the customer service to our patrons even better!  We’re thrilled with the system and its ability to keep our students and staff safe!”
Greg Brown, Principal, Dick Scobee Elementary School

“LobbyGuard made East Wake High School a safer place for our staff and students and did so in a manner that saved precious man hours.”
Herman G. Norman, Ph.D, Principal, East Wake High School

“The Safety and Security Office recommends LobbyGuard… the deciding criteria for selecting LobbyGuard were its current features and extensive experience in numerous NC public school systems.”
Jimmy Black, Safety & Security Supervisor, Cumberland County School System

“The time saved by using LobbyGuard over manual log-in books is phenomenal. The assurance provided by having a photograph of all adult visitors on campus offers a greater sense of security.”
Joyce Adams, Principal, Grey’s Creek High School

“It adds a lot of security. It’s just a good accounting system of who enters the building.”
Nancy Hester, Assistant Superintendent for Support Services, Durham Public Schools

Carrollton Middle School Carrolton, GA

Dick Scobee Elementary Seattle, WA

Saint Albans High School Saint Albans, WV

Panther Creek High School Raleigh, NC

Jenks High School Jenks, OK

Today’s corporate culture demands higher standards for securing people, property and information.  At the same time, the focus on cost savings and ROI is greater than ever before, and your lobby must make an influential impression on your customer. LobbyGuard addresses these concerns in some of the most prominent Fortune 500 offices in America and it can do the same for you.  By implementing either the all-in-one self-service LobbyGuard Kiosk or the LobbyGuard Assist product that runs on your existing PC, you can be sure that the thousands of visitors, employees, customers and vendors passing through your corporate lobby are approved and safe to be in your building.

• Increase Building Security
  LobbyGuard provides a quick, easy, and highly secure method for visitors to sign in and out of your building; numerous features let you decide what information you wish to gather from your visitors, including photo, driver license scan, reason for visit, agreement to special terms and conditions, and much more.  LobbyGuard can also instantly screen all visitors against your own “Red Flag List” of individuals banned from your building, as well as select criminal databases; instant notification is sent to appropriate personnel when a match is made.  Web-based digital records provide an instant account of who is in your building, an invaluable feature in a crisis or evacuation scenario.
• Reduce Your Per-Visitor Costs
  LobbyGuard optimizes front-office processes and can drastically reduce labor costs associated with handling visitor traffic.
  LobbyGuard provides your visitors with complete self-service, eliminating this burden from your front desk personnel. The advanced “Scheduled Visitor” feature further streamlines the check-in process and provides the front desk with a list of visitors expected on a given day.   The process of signing in is completed by instantly notifying the employee of visitor arrival via email or text message.  LobbyGuard handles your visitors with minimum effort from arrival to exit, reducing your per-visitor costs.
• Integrate with Employee Directory Services
  LobbyGuard provides your visitors with an up-to-date directory of employees through integrations with your Microsoft Active Directory or LDAP server installation.  The employee is immediately notified of visitor arrival via email and/or text message.
• Enhance Lobby Appearance
  Providing a positive customer experience is crucial to maintaining your corporate image.  The presence of LobbyGuard conveys a sense of professionalism and sophistication to your lobby environment, and its ease of use is demonstrated by the 300,000+ visitors who sign in each week in buildings around the world.
• Works in your unique lobby
  Every corporate lobby is unique. LobbyGuard provides numerous features and configuration options that let you decide how you will handle visitors in your lobby environment.  Support for user-defined “visitor types”, custom workflows and “reasons for visit” means you can quickly and easily tailor the visitor sign-in experience to best suit your needs.