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LobbyGuard Support

Most Popular Questions

Dymo LabelWriter will not print, or there are lines printing through the badge.
Drivers License scanner will not function or the license screen does not appear.
The license scanner will not read (accurately, or at all) information off your ID or driver’s license.
The security alerts are not being sent (or not being received).
A visitor got a VOID badge—now what?
Dymo LabelWriter prints lines through the badges, or the badges are blank.
I have added a new visitor type, how do I get it to appear during the sign-in process?
Forgot login credentials for the Administrative Utility (or don’t have an account).
Our staff can no longer access the LobbyGuard Admin Utility on our PCs, or I have a new computer and do not know how to load the website.
How do I register a frequent visitor, or re-register them if it’s set to expire?
The barcode reader will not scan keytags or badges, or it just beeps but does not recognize them.
How do I initiate Remote Support so that someone can help me with my kiosk?
I want to change (or import) the options that are displayed when it asks us for the purpose of visiting.
The kiosk gives an error upon boot and will not start up.
The kiosk boots up but gives an error and sits at a blank black (or white) screen.

Support Videos

Watch videos of the proper use of LobbyGuard, including resolutions to common support requests.

Download User Manual (PDF)

The User Guide contains detailed descriptions of every feature in LobbyGuard, including dozens of screenshots and explanations to help resolve your support request.

Downloads

The Downloads section contains links to the latest version of the LobbyGuard software as well as other helpful resources. Many issues are resolved by upgrading to the latest software.

Support Ticket

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